If things it goes wrong

If you are unhappy with your estate agent's services or feel you are being treated unfairly, try to sort things out directly with the estate agent (or the head office if the agent is part of a chain).

If this does not solve the problem, call Consumer Direct for further advice.

If your estate agent belongs to the Ombudsman for Estate Agents they will help sort the problem out. Or the National Association of Estate Agents may be able to help if your estate agent is a member.